We ship with An Post, Ireland's national postal service. Two shipping options are
available at checkout:

• Standard Post — no tracking or insurance included
• Registered Post — tracked and insured, and strongly recommended for peace of mind

Standard Post does not include tracking or insurance. By choosing this option, you
take on full responsibility for your order once it leaves our workshop, if it's
lost or damaged in transit, we're unable to offer a refund or replacement. We'd
always recommend the small extra cost of Registered Post so your order is covered
from door to door.

As each piece is handmade, please allow 1–10 business days for processing within
Ireland, and 7–21 business days for international orders before dispatch.

Shipping costs are calculated at checkout based on order size, you'll see the
exact cost before completing payment. Orders shipped outside the EU may be subject to import taxes or customs duties, which are the customer's responsibility. If
you're ever unsure, feel free to get in touch before ordering.

Orders sent via Registered Post include a tracking number, sent to you by email
once your order ships. Once your parcel arrives in your country, you can continue
tracking it through your local postal carrier using the same number.

We ship to the address provided at checkout, so please double-check your details before completing your order,m we're unable to take responsibility for non-delivery due to an incorrect or incomplete address.

If your order arrives damaged, please contact us within 48 hours of delivery. We
review every case individually and will do our best to make things right.

If your order hasn't arrived within the expected timeframe, please let us know
within 15 business days of the estimated delivery date, and we'll look into it
for you.

Mahalo Stone is a small, independent studio, and every piece is made by hand in
limited quantities. For this reason, we're currently unable to accept returns or
exchanges, we'd gently ask that you choose your piece with care, knowing that no two are exactly alike.

Our stones, crystals, leather and Buriti straw are all natural materials, so slight variations in colour, shape and texture are part of each piece's character, never a flaw.

To keep your Japamala in beautiful condition, we recommend avoiding water,
swimming and exercise while wearing it. Handle it gently, should it ever come
apart with wear or an accidental pull, this reflects normal wear on natural
materials rather than a fault in the piece. If you have any concerns, we're
always happy to help.