Shipping policy
At Mahalo Stone, every piece is handcrafted with care, so please allow a little extra time as we prepare your order. The wait is part of what makes each piece unique.
Delivery Times
Ireland & Northern Ireland: 1–3 business days
United Kingdom: 3–5 business days
European Union: 3–9 business days
Rest of the world: 6–14 business days
Please note these are estimates and may vary slightly during busy seasons.
Carriers
We ship with An Post, Ireland's national postal service. Two shipping options are available at checkout:
Standard Post: no tracking or insurance included
Registered Post: tracked and insured, and strongly recommended for peace of mind
A Note on Standard Post
Standard Post does not include tracking or insurance. By choosing this option, you take on full responsibility for your order once it leaves our workshop. If it is lost or damaged in transit, we are unable to offer a refund or replacement. We always recommend the small extra cost of Registered Post, so your order is covered from door to door.
Processing Time
As each piece is handmade, please allow 1–10 business days for processing within Ireland, and 7–21 business days for international orders before dispatch.
Shipping Costs & Customs
Shipping costs are calculated at checkout based on order size, so you will see the exact cost before completing payment. Orders shipped outside the EU may be subject to import taxes or customs duties, which are the customer's responsibility. If you are ever unsure, feel free to get in touch before ordering.
Tracking
Orders sent via Registered Post include a tracking number, sent to you by email once your order ships. Once your parcel arrives in your country, you can continue tracking it through your local postal carrier using the same number.
Incorrect Addresses
We ship to the address provided at checkout, so please double check your details before completing your order. We are unable to take responsibility for non-delivery due to an incorrect or incomplete address.
Damaged Parcels
If your order arrives damaged, please contact us within 48 hours of delivery. We review every case individually and will do our best to make things right.
Non-Delivery
If your order has not arrived within the expected timeframe, please let us know within 15 business days of the estimated delivery date, and we will look into it for you.
A Note on Processing Delays
As every piece is handcrafted, please note that delivery times may occasionally be affected by production schedules or by delays with our shipping carrier. We appreciate your patience and will always keep you updated should this happen.Contact Us
Our shop number is also our WhatsApp number, and we're happy to answer any questions there. We're based in Ireland, and our hours of operation are Monday to Saturday, 11:00am to 6:00pm (Dublin time). All messages will be answered as soon as possible.